Privacy Policy

1. Information We Collect

1.1 Information You Provide to Us

When you create an account or use the Service, we collect information that you voluntarily provide, including:

• Account Information: Full name, email address, password, business name, and business contact information
• Payment Information: Billing address and transaction history. We do not store your credit card information. All payment card details are processed and stored securely by Stripe, our PCI-DSS compliant payment processor. All transactions are fully encrypted, and your subscription is handled safely and securely.
• Phone Numbers: Phone numbers you purchase or use with the Service
• Communications: Information you provide when you contact customer support, provide feedback, or communicate with us
• Identity Verification: Additional information required for identity verification, fraud prevention, or compliance with legal obligations

1.2 Information Collected Automatically

When you use the Service, we automatically collect certain information, including:

• Call Data Records (CDRs): Phone numbers called and calling from, call duration, timestamps, call status, and destination countries
• Usage Information: Features used, credits purchased and consumed, account balance, and transaction history
• Device Information: IP address, device type, operating system, browser type, and device identifiers
• Log Data: Access times, pages viewed, time spent on pages, links clicked, and the page visited before navigating to our Service
• Location Information: General geographic location based on IP address

1.3 Information We Do Not Collect

We want to be clear about what we do NOT collect:

• Call Content: We do not record, store, or monitor the content of your phone calls or conversations
• Call Audio: We do not retain audio recordings of your calls

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Provide and Maintain the Service

• Process and complete your calls
• Manage your account and phone numbers
• Process payments and maintain transaction records
• Display call history and usage analytics
• Send service-related notifications and account updates

2.2 To Improve and Develop the Service

• Understand how users interact with the Service
• Identify and fix technical issues
• Develop new features and functionality
• Conduct data analysis and research to improve call quality and reliability

2.3 For Security and Fraud Prevention

• Detect, prevent, and investigate fraudulent transactions or unauthorized access
• Monitor for spam, harassment, or abuse of the Service
• Verify your identity and prevent account takeovers
• Enforce our Terms of Service and other policies

2.4 For Legal Compliance

• Comply with applicable laws, regulations, and legal processes
• Respond to law enforcement requests and court orders
• Comply with telecommunications regulations and reporting requirements
• Maintain records required by law

2.5 For Communication

• Respond to your inquiries and provide customer support
• Send important service announcements and updates
• Notify you about changes to our policies
• Send marketing communications (only with your consent, and you may opt out at any time)

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

3.1 Service Providers and Business Partners

We share information with third-party service providers who perform services on our behalf, including:

• Payment Processing: Stripe securely processes all payment transactions. We do not store your credit card information. All transactions are fully encrypted and handled safely by Stripe, a PCI-DSS compliant payment processor. Your payment information is subject to Stripe's privacy policy
• Telecommunications Providers: Carriers and telecom partners that route and complete your calls
• Cloud Hosting: Infrastructure providers that host our servers and databases
• Analytics Services: Tools that help us understand Service usage and performance
• Customer Support: Tools and platforms that help us provide customer service

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal Requirements and Protection

We may disclose your information if required to do so by law or in response to:

• Valid legal processes (subpoenas, court orders, warrants)
• Law enforcement requests or government investigations
• Requests to protect the rights, property, or safety of Easy Ventures, our users, or the public
• Enforcement of our Terms of Service or investigation of potential violations
• Prevention of fraud, security threats, or illegal activities

3.3 Business Transfers

If Easy Ventures is involved in a merger, acquisition, sale of assets, bankruptcy, or other business transaction, your information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have regarding your information.

3.4 With Your Consent

We may share your information for other purposes with your explicit consent or at your direction.

3.5 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you. This data may be used for research, analytics, marketing, or other business purposes.

4. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

4.1 Retention Periods

• Account Information: Retained while your account is active and for a reasonable period after account closure for legal and business purposes
• Call Data Records: Retained for up to 2 years or as required by telecommunications regulations
• Transaction Records: Retained for up to 7 years for accounting, tax, and legal compliance purposes
• Payment Information: We do not store any credit card information. All payment card details are securely managed by Stripe according to their retention policies. We only retain billing addresses and transaction records for accounting purposes.
• Customer Support Communications: Retained for up to 3 years or as needed to resolve issues

4.2 Data Deletion

When we no longer need your information or upon your valid deletion request (subject to legal obligations), we will securely delete or anonymize your data so that it can no longer identify you.

5. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it.

5.1 Security Measures

• Encryption: We use enterprise-grade encryption to protect data in transit (TLS/SSL) and at rest
• Access Controls: Strict access controls ensure only authorized personnel can access your data
• Secure Infrastructure: Our systems are hosted on secure cloud infrastructure with regular security updates
• Monitoring: Continuous monitoring for security threats and unauthorized access attempts
• Payment Security: We do not store credit card information. All payment processing is handled by Stripe, which is PCI DSS compliant. All transactions are fully encrypted and handled safely and securely
• Regular Audits: Periodic security assessments and vulnerability testing

5.2 Your Responsibility

You are responsible for maintaining the security of your account credentials. Please:

• Use a strong, unique password
• Do not share your password with anyone
• Log out after using shared or public devices
• Notify us immediately if you suspect unauthorized access to your account

5.3 No Guarantee

While we strive to protect your information, no security system is impenetrable. We cannot guarantee the absolute security of your data. You use the Service at your own risk.

6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. We use cookies and similar tracking technologies to enhance your experience, analyze usage, and improve our Service.

6.2 Types of Cookies We Use

• Essential Cookies: Required for the Service to function properly (e.g., authentication, security)
• Performance Cookies: Help us understand how users interact with the Service and identify areas for improvement
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Collect information about how you use the Service to help us improve it

6.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can:

• Block all cookies
• Accept only certain cookies
• Delete cookies after your session

Note that disabling cookies may limit your ability to use certain features of the Service.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information.

7.1 General Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to certain processing of your information
• Restriction: Request that we limit how we use your information

7.2 GDPR Rights (European Users)

If you are located in the European Economic Area (EEA), UK, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR), including:

• The right to withdraw consent at any time
• The right to lodge a complaint with a supervisory authority
• The right to receive clear information about our data processing activities

7.3 CCPA Rights (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt-out of the "sale" of personal information (note: we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

7.4 How to Exercise Your Rights

To exercise any of these rights, please contact us at privacy@pronto.com. We will respond to your request within the timeframe required by applicable law (typically 30 days).

We may need to verify your identity before processing your request to protect your privacy and security.

8. International Data Transfers

Pronto is operated from the United States. If you are located outside the United States, your information will be transferred to, stored, and processed in the United States and potentially other countries where our service providers operate.

8.1 Data Transfer Mechanisms

When we transfer personal information from the EEA, UK, or Switzerland to the United States or other countries, we rely on appropriate safeguards, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by the European Commission
• Other legally approved transfer mechanisms

8.2 Different Privacy Laws

By using the Service, you acknowledge that your information may be subject to U.S. laws, which may differ from the privacy laws in your country. U.S. law may permit government and law enforcement agencies to access your data in certain circumstances.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

9.1 How We Notify You

When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email or through a prominent notice on the Service
• Provide at least 30 days' notice before the changes take effect

9.2 Your Continued Use

Your continued use of the Service after the effective date of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree to the updated Privacy Policy, you must stop using the Service.

9.3 Review Regularly

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: